Seminar: “The High Cost of Anger in the Workplace”

Workplace anger is costly to the employee, the company and co-workers – 42% of employee time is spent engaging in or trying to resolve conflict resulting in wasted employee time, mistakes, stress, lower morale, hampered performance and reduced profits and service. From angry staff and work colleagues to seething customers whose anger is out of control, you are in the firing line of their hostility – how do you manage it effectively?

Join Peter Devers for this informal seminar and learn strategies to manage anger and stay cool when the going get’s tough